The company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03.08.2018 and was reviewed on 20.11.19
What we collect
We may collect the following information:
- Name, email address, shipping address, billing address, payment details.
- Other information relevant to a transaction.
How your information is collected
We may collect information in the following ways:
- Through our website’s online ordering processes.
- Through online applications which support our ordering process.
- Through direct messages via our social media platforms
- By email
- Over the phone prior to taking your order
- Face to face should you meet us at an event where we are exhibiting our services.
What we do with the information we gather
We require this information to deliver or take payment for your order and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- If you have given consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. (To stop receiving these messages you can click the unsubscribe link in the email, login to your account or contact our customer services.)
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by following the ‘opt out’ instruction within any such email.
- If you have placed an order and entered your data via our website, you may request we delete all records at any time.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR).
If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect.
Disclosures of your personal data
We will never sell or lease your personal information to third parties.
In some circumstances, we may have to share your personal data with the parties set out below in order to process your order:
- Service providers who provide IT and system administration services.
- Postal / courier providers who we use to deliver your order.
- HM Revenue & Customs and regulators who require reporting of processing activities in certain circumstances.
- Applications and tools that we use to run our business and process your orders: these change regularly and as such are not extensively listed here - Please email us if you require details of these.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
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